Shipping policy
Shipping Policy
Maison Wyatt is committed to delivering your order with care and efficiency.
Processing Times
Orders are typically processed within 1–3 business days excluding weekends and holidays. During product launches, promotions, or high-volume periods, processing times may be extended.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.
Delivery timelines are estimates provided by the carrier and are not guaranteed.
Domestic Shipping
We currently ship throughout the United States.
International Shipping
International shipping availability may vary by region. Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges required by their country.
Maison Wyatt is not responsible for delays caused by customs processing.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Lost, Delayed, or Stolen Packages
Maison Wyatt is not responsible for lost, stolen, delayed, or misdelivered packages once they have been transferred to the shipping carrier.
If an issue arises, we recommend contacting the carrier directly using your tracking information.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate before submitting an order. Maison Wyatt is not responsible for orders shipped to incorrectly entered addresses.
Damaged Shipments
If your order arrives damaged, please contact concierge@maisonwyatt.com within 7 days of delivery and include your order number along with photos of the damaged packaging and products.
Contact
For shipping questions, please contact:
Maison Wyatt
Miami, Florida USA